Privacy policy

Privacy Policy of Tessos

For the purposes of this document, references to “we,” “our,” or “us” are to tessos.shop.

Purpose of This Privacy Notice

This Privacy Policy is designed to inform you about how we collect, use, and process personal data. It applies to all types of information, whether or not it can identify you personally. The term “process” encompasses activities such as collecting, storing, transferring, and using data. The document also outlines your rights concerning your personal data and how these rights are protected by law.

We are dedicated to safeguarding your privacy and the confidentiality of your information. Our commitment extends beyond legal compliance to ensure we respect your personal data.

This policy is in compliance with the UK’s Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

For further details, you can visit knowyourprivacyrights.org.

We do not sell, share, or disclose your data to third parties except as described in this notice.

Data Protection Officer

We have appointed a Data Protection Officer (DPO), Kristina Locke, to oversee our data protection practices. If you have any queries or would like to exercise your privacy rights, please contact Kristina via email at kristina@tessos.shop.

Types of Data We Collect

We may process various types of personal data, including:

  • Identity Data: Your first name, last name, date of birth, title, and any other identifiers you provide.
  • Contact Data: Your billing and delivery addresses, email address, phone numbers, and any other details shared with us to facilitate communication.
  • Financial Data: Information such as your bank account and payment card details.
  • Transaction Data: Details regarding payments made to and from you, as well as information about the products and services you purchase from us.
  • Technical Data: Includes your IP address, browser type, device details, operating system, and other technical information about your interactions with our website.
  • Profile Data: Your username, password, order history, preferences, feedback, and responses to surveys.
  • Marketing Data: Your preferences regarding the receipt of marketing materials, communication preferences, and responses to marketing initiatives.

We may also aggregate anonymous data for statistical or demographic purposes. Such data, while derived from personal data, does not directly identify you and is not classified as personal data unless linked back to you.

Sensitive Personal Data

We do not collect sensitive personal information, including data about race, religious beliefs, political opinions, sexual orientation, health conditions, or criminal convictions.

Failure to Provide Personal Data

If we require certain personal data by law or under a contract and you do not provide it, we may be unable to fulfill the service or contract. In such cases, we will inform you of any limitations.

Legal Basis for Data Processing

Under data protection laws, we must specify the legal basis for processing your personal data. We process your data under one or more of the following conditions:

  • Contractual Necessity: When you create an account or purchase from us, a contract is formed. We process data to fulfill this contract, including for identity verification, order fulfillment, and customer support.
  • Consent: When you consent to our processing of your data, such as agreeing to our cookie policy or subscribing to marketing communications. You can withdraw consent at any time, though this may affect your use of our services.
  • Legitimate Interests: We may process data where there is a legitimate business interest, such as for administrative purposes, responding to inquiries, or protecting legal rights.

Use of Personal Data

We use the personal data we collect to:

  • Verify your identity and secure transactions
  • Fulfill orders and provide customer service
  • Send promotional material (where applicable and with consent)
  • Improve website functionality and services
  • Meet legal obligations or respond to legal claims

Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Data Processing for Legal Compliance

In some instances, we are required by law to process your information to fulfill legal obligations. For example, we might need to disclose personal data to authorities if they request it, provided they have the appropriate authorization, such as a court order or search warrant.

Specific Uses of Your Information

You may provide us with personal information under the assumption that it could be shared with third parties. For instance, if you leave a product review on our website, that information might be publicly available. You are responsible for assessing the privacy of individuals who may view or use this information.

While we store this data, our main use is to display it as intended. Once information is shared publicly, we no longer control how others might use it, and we cannot be held responsible for such actions. If the data no longer serves any legitimate purpose, you may request its deletion by reaching out to us at support@tessos.shop.

Complaints About Website Content

We strive to monitor user-generated content, like reviews, but we may not be able to do so immediately upon submission. If you file a complaint about any content, we will investigate and, if necessary, remove the content while we look into the issue. However, we must balance the right to free speech with the potential harm or offense caused. If your complaint lacks merit, we may choose not to respond.

Payment Information Handling

We do not handle payment details directly. When processing payments, you are redirected to a secure payment page via platforms like SagePay or PayPal. Our team does not have access to your payment information.

Communication with Us

When you reach out to us—whether by phone, email, or through our website—we collect the relevant details you provide to help us respond effectively. We may retain these interactions to improve our service and ensure a streamlined experience for future communications.

Handling Complaints

We keep a record of complaints to help resolve any issues. If needed, we may share complaint details with relevant third parties, but we do so only when necessary and with discretion.

Affiliate and Partner Information

If you are an affiliate or business partner, we use the details you provide to track referrals and pay commissions. This information remains confidential and is used exclusively for this purpose.

Use of Cookies on Our Website

Cookies are small data files placed on your device that enhance your experience and provide us with insights into how you interact with our site. While some cookies expire quickly, others may remain active for longer. You have the option to accept or block cookies, but blocking them may limit your use of certain website features.

Browsing and Re-Marketing

We track certain data when you visit our site, such as your IP address and browser details, to assess website performance and user behavior. We also engage in re-marketing, where cookies enable us to serve relevant ads to you on other websites.

Disclosure and Sharing of Data

While we do not sell or disclose your personal information to third parties, we may receive non-identifiable data from service providers or advertisers. We do not control the data collection methods of external parties.

Payment and Fraud Prevention

To help prevent fraud, we may share information with credit reference agencies if a customer disputes a payment without an acceptable reason.

Data Processing Outside the EU

Our website is hosted in the UK, but we may occasionally use services located outside the European Union. Consequently, your data could be processed in those regions.

Your Control Over Personal Information

It is your responsibility to keep your information up to date. If you wish to review or modify your personal data, you can do so by logging into your account. If you need a copy of any information we hold, or if you would like us to remove it, please contact us.

Children’s Privacy

We do not offer products for children, nor do we target our marketing to minors. If you are under 18, you must have parental or guardian consent to use our site.

Data Security

We protect your data with SSL encryption, which ensures secure transactions. Look for the padlock symbol in your browser to verify the connection.

How to Lodge a Complaint

If you're dissatisfied with our privacy practices, please contact us. If we cannot resolve the issue, we may suggest mediation or arbitration to resolve the dispute.

Retention of Personal Data

We only keep personal data for as long as necessary for business operations, compliance with laws, or defending legal claims. Once it is no longer needed, we securely delete it.

Legal Compliance

Our privacy policy is designed to comply with applicable laws. If you feel it doesn’t align with your jurisdiction’s requirements, please let us know.

Updates to This Policy

We may revise this privacy notice periodically. Any changes will be reflected on our website, and we encourage you to review it regularly for updates.